The room was small but cozy, and the bed was super comfy. 🛏️ The bathroom was really well stocked with everything you need. The location was amazing, right in the heart of everything, and the staff were so helpful and friendly.

person who received us, Miss Adela, was very kind; she confirmed that as we had requested we had three rooms on the same floor and with single beds, two were still not available, we did not worry that she left everything written down, we left our bags and went. we returned in the late afternoon everything had changed, one of the rooms was no longer on the same floor, there were no two beds but a double bed... the lady was no longer the sympathetic morning, was a rather impertinent, we came to say that total as it was for one night was not worth complaining. room that they gave us "the change" was noisy, too hot and bed uncomfortable (my two friends who spent the night there slept badly). next day again a kind Miss Adela did not know how to apologize, assuring us that she had checked in according to our requests and then we had been changed, I did not know the reason, one of the rooms. She apologized, advised us where to eat, where to walk... Adela, best of the hotel

The lady at the reception in the afternoon

The rooms were tidy and new-fashioned, and the bathroom was good with a bathtub. The hotel had an INCREDIBLE location a couple of blocks away from a sprawling museum. The property was next to eateries and bars.

The hotel was fantastic, with friendly staff at the reception desk and a convenient location close to a big museum.

NOTE: I am not Carmina, I am her husband José Garriga. Despite the 147 Euro/night breakfast was NOT INCLUDED. In fact, I went by mistake. I'm not a potentate. Nor did I think of eating in a crazy priced hotel. Comfort and design OK room for a 3* hotel, but nothing to do with the price paid. The area is the best for my way of visiting Madrid

Just one elevator! An area of great tourist interest, Infanta Isabel district is still too shabby. See photo. Minimum details would be missing when trying to be in such a tourist area: small exhibitors with tourist promotion brochures, recommended activities, places of interest, that is. typical in any hotel reception in the world, ABUSIVE PRICE that would correspond to a 5 stars in high season. I wonder if there is some mistake in my personal bill #4115068118 of 26-11-2018. Please check. My family takes me for a fool.

I really enjoyed the room with balcony. The bed was exceptionally comfortable. The staff was welcoming, provided a quick check-in and a late check-out. The location was marvelous and fantastic for walking around a sprawling museum. It was next to a tower and a palace. Rewritten Review: I loved the room with a balcony and the amazingly comfortable bed. The staff was friendly, making check-in and check-out quick and easy. The location was fantastic, perfect for strolling around a sprawling museum. Plus, being next to a tower and a palace added to the charm of the stay.

Functional hip new property with attentive and best staff with excellent customer service. Good for one night.

I greatly enjoyed every detail about my wonderful 1-night stay at Nh Madrid Atocha. The rooms were tidy and modern with comfortable twin beds, a balcony, and a good view. The breakfast was sensational, with plenty of food. The service provided was excellent, and the location was marvelous and fantastic, just a pleasant stroll away from Prado National Museum.

Fairly quiet room with comfortable twin beds

shower. A balcony. Smoke detectors for guests' safety. Great and incredible location. Just a short walk away from Prado National Museum. Found in a nice area right by train station and metro as well as Puerta del Sol

exceptionally comfortable bed, quiet and compact room with a mini fridge bar, climate control and an individual safe. exceptionally good view of courtyard. a very central location, next to a tower and a palace.

Friendly staff, clean rooms, comfortable beds, convenient location near train station, helpful with early check-out.

Nothing to complain about at all.

The sensitivity of the staff. We checked out and left the bags in the custody of the hotel, to pick them up around 6 pm. But at 12 noon my wife was not in good health; we went back to the hotel and asked for a day-use room so that my wife could rest; they checked in normally and informed me of the price to be paid for the day-use. When I left the room around 7 p.m., I went to check out and paid the additional amount. To my surprise they informed me that they would not charge for the day use in recognition of the situation. I found this to be very sensitive and empathetic on the part of the hotel. The receptionist Paula is a jewel for the NH chain; very attentive, friendly and concerned. She'll be back some other time, by the way. Finally, the breakfast is spectacular, it's worth it. Congratulations to the hotel team and especially to Paula. Thank you, Luiz Segala.

I stayed in a recently renovated superior queen room with a beautiful view of the courtyard.

A super breakfast buffet really wow, you eat more than you should. A nice start to the holiday day. Opposite is an e-bike rental station, be sure to try it out and practice in the nearby park.

The hotel was conveniently located close to the train station, which made travelling easy. there were plenty of restaurants and shops in the area to explore. the room was comfortable, with a good-sized bed and clean facilities.

My experience was dampened by the staff, who were unhelpful and unfriendly. They did not go out of their way to make my stay pleasant and seemed disinterested in assisting me.